Worldwide delivery! See terms.

Customer Service for Wholesale Buyers

Contact Us:

Monday to Friday, 9am to 5:00pm (GMT time)

Phone:   +44 (0)843 289 2846
Email:     sales@brazilartsandcrafts.com
Web:       www.brazilartsandcrafts.com

Two easy ways to place an order:

1:   Call a customer service representative on +44 (0)843 289 2846
2:   Fill in the secure wholesale buyer registration form and order online at www.brazilartsandcrafts.com once your account has been registered.

The minimum wholesale opening order is £300 GBP

Wholesale buyer registration form:

Once you complete our wholesale registration form, brazilartsandcrafts.com will verify your details and create a wholesale buyer account for you. Once your account is ready, we will email you our current wholesale price list based on your products of interest.

Ordering and payment procedures:

We accept purchase orders from anywhere in the world. Orders can be completed online from your account via www.brazilartsandcrafts.com or E-mailed to sales@brazilartsandcrafts.com, orders must contain specific item codes.

Payments are made in advance through our online payment gateways, cheque or bank transfer or in the case of e-mailed orders, an invoice will be generated. Prices are subject to change, brazilartsandcrafts.com will contact you upon receipt of your order to let you know of any price changes.

The artisan community and group associations in Brazil require payment up front prior to producing their products. If payment is not complete, brazilartsandcrafts.com will be unable to complete your order.

Cancellations:

Cancellation requests must be received at least 14 days prior to shipping. A cancellation charge of 10% applies to all cancelled orders.

Shipping:

In stock products ships within 2 working days.
Products which are not in stock or “handmade on order” will ship within 28 working days, subjected to confirmation from the artisan or group association.
All merchandise ships from London, UK.

Returns:

Returns must be initiated within 7 days of receipt of shipment.
All products to be returned require prior written or e-mailed authorization from brazilartsandcrafts.com.
Returns must be shipped within 7 days of authorization.
Returned products must be in their original condition and shipped prepaid.
Brazilartsandcrafts.com will not accept collect return shipments charges.

Claims:

Damage claims must be made by phone or email within 3 days of receipt of products. Damaged products must be returned within 30-days of purchase for replacement (if in stock). Depending on availability, replaced item(s) will be shipped within ten business days of receipt of the customer’s request. If item(s) requested are no longer in stock, brazilartsandcrafts.com will process the return as a refund. All refunds will be processed within 30 days of receipt of the customer’s request.

Refusals:

All refused shipments, customers will be charged shipping costs and 10% restocking fee.

Samples:

Samples may be purchased through our online shop. We refund the difference in cost of samples with the first wholesale order for the item(s).

For more information please contact our sales team.

To set up an account please complete the wholesale buyer registration form.